reopening

This page was last updated on June 19, 2021 at 3:30 pm ET.

It is with the utmost gratitude and shukrana that the Jamati Institutions announce the re-opening of select US Jamatkhanas on a case-by-case basis, using a phased, thoughtful, and carefully considered approach.

As part of the re-opening, comprehensive protocols have been developed for all areas of Jamatkhana operations and practices that are anchored in the principles of physical distancing, personal hygiene, and personal responsibility— keeping in mind our top most priority of ensuring the health, safety, and wellbeing of the Jamat.

Phase 3 - Jamatkhana Reopening Protocols below

Safety, good health and security of the Jamat remains the highest priority. After careful and thoughtful consideration, based on the new CDC guidelines and updated mandates from local authorities, we are pleased to share the updated protocols for those Jamatkhanas that will transition to Phase 3.

Jamatkhanas will continue to operate at a reduced occupancy capacity. Transition timeline as well as specific changes for Phase 3 may vary by region and Jamatkhana. Announcements and email will be shared with the Jamat highlighting the date and protocol changes for your Jamatkhana.

You may also call ACCESS [1-844-552-2237] to inquire.

Jamatkhana operations will be conducted using the following framework:

  1. Physical Distancing
  2. Personal Hygiene
  3. Personal Responsibility

The ability of Jamatkhanas to continue to move to Phase 3 depends on the cooperation from all the members. Members from other Jamatkhanas should avoid traveling to a different Jamatkhana. The capacity and space configurations of each Jamatkhana is designed to only accommodate the local Jamat.

  • While the majority of the Jamat has been vaccinated, the younger members of the Jamat and some adults may not yet have had their vaccinations. For the wellbeing of everyone, all Jamati members 2 years and older will be required to wear a face mask or cloth face covering to enter the Jamatkhana premises, and at all times while inside the Jamatkhana building (including the Prayer Hall) and parking lot.

  • Physical distance of at least 3 feet between all individuals should be maintained at all times (the only exception is for those living within the same household).
  • The Jamat is requested to please sit on the marked spots. Please avoid sitting in front, behind or side of the marked spot so that all spots can be utilized and more members have the opportunity to participate.
  • The Jamat may choose to safely socialize inside or outside Jamatkhana premises.

  • Symptom check and temperature check will no longer be required as permissible by local executive orders.
  • The Jamat is humbly requested to self-monitor and kindly avoid coming to Jamatkhana if you are experiencing any COVID-19 symptoms.
  • Jamati members that are not vaccinated are asked to assess their own situation and level of risk before deciding to attend Jamatkhana.

  • If you have travelled internationally in the last 14 days and are not vaccinated, we humbly request that you kindly avoid coming to Jamatkhana for 14 days from your arrival in the US.

  • Hand sanitizer will be available at all entrances and key areas, and the Jamat will be asked to practice good hand hygiene.

  • You may choose to park in the next available parking spot as guided by the Volunteer. There is no longer a need to park in an alternate parking spot upon arrival.
  • Shuttle service shall be permissible. Members using shuttle service are required to follow shuttle service guidelines.

  • If you have travelled internationally in the last 14 days and are not vaccinated, we humbly request that you kindly avoid coming to Jamatkhana for 14 days from your arrival in the US.

  • For certain Jamatkhanas, the app may state “No registration required.” for either morning or evening Jamatkhana. If the app states “No registration required”, you can simply walk-into the Jamatkhana without app confirmation until the capacity is filled.

  • Volunteers will clean and disinfect high touch surfaces and common areas daily.

  • All of the protocols listed for Phase 3 are to be followed.
  • Participation in Nikkah ceremonies is only limited by the total number of marked spots in the prayer hall and ante room.

  • Protocol changes have been shared with the volunteer teams.
  • Your volunteer lead shall contact you and inform you of the duty schedule.
  • If you have not participated in the Volunteer training / orientation during reopening, please inform your volunteer lead and complete the key principles and Phase 3 protocols review prior to giving duty.

  • Guidelines and requirements related to Jamatkhana re-opening may change over time, as we build upon lessons learned and adapt to changing health regulations and the evolving COVID-19 pandemic. Please continue to monitor this web page and official The.Ismaili USA Channels for updates on US Jamatkhana re-openings.

Phase 2 - Jamatkhana Reopening Protocols below

Safety, good health and security of the Jamat remains the highest priority. After careful and thoughtful consideration, based on the new CDC guidelines and mandates from local authorities, we are pleased to share the updated protocols for those Jamatkhanas that will transition to Phase 2.

Jamatkhanas will continue to operate at a reduced occupancy capacity. Transition timeline as well as specific changes for Phase 2 and Phase 3 will vary by region and Jamatkhana. Announcements and email will be shared with the Jamat highlighting the date and protocol changes for your Jamatkhana.

You may also call ACCESS [1-844-552-2237] to inquire.

Jamatkhana operations will be conducted using the following framework:

  1. Physical Distancing
  2. Personal Hygiene
  3. Personal Responsibility

The ability of Jamatkhanas to continue to move to Phase 2 and Phase 3 depends on every Jamati member’s cooperation. Members from other Jamatkhanas should avoid traveling to a different Jamatkhana. The capacity and space configurations of each Jamatkhana is designed to only accommodate the local Jamat.

  • While majority of the Jamat has been vaccinated, the younger members of the Jamat and some adults may not yet have had their vaccinations. For the wellbeing of everyone, all Jamati members 2 years and older will be required to wear a face mask or cloth face covering to enter the Jamatkhana premises, and at all times while inside the Jamatkhana building (including the Prayer Hall) and parking lot.

  • Physical distance of at least 4 feet between all individuals should be maintained at all times (the only exception is for those living within the same household).
  • The Jamat is requested to sit on the marked spots. Please avoid sitting in front or behind or side of the marked spot so that all spots can be utilized in a safe and orderly manner and more members have the opportunity to participate.
  • The Jamat is requested to not wait for family members inside common areas and are advised to consider a meeting spot near their vehicle, if possible.
  • The Jamat may choose to safely socialize in the parking lot or outside.

  • Suspension of symptom check and temperature check as allowed by local executive orders.
  • Members will be asked a single question “Have you travelled internationally in the last 14 days?”. Members that have returned from another country are kindly asked to monitor their symptoms and attend Jamatkhana after 10 days if they are vaccinated and after 14 days if they are not vaccinated.
  • Jamati members that are not vaccinated are asked to assess their own situation and level of risk before deciding to attend Jamatkhana.
  • If you are experiencing any COVID-19 symptoms, please do not attend Jamatkhana.

  • Hand sanitizer will be available at all entrances and key areas, and the Jamat will be asked to practice good hand hygiene.

  • You may choose to park in the next available parking spot as guided by the Volunteer. There is no longer a need to park in an alternate parking spot upon arrival.
  • There will be no shuttle service available at this time.

  • For certain Jamatkhanas, the app may state “No registration required.” for either morning or evening Jamatkhana. If the app states “No registration required”, you can simply walk-into the Jamatkhana without app confirmation until the capacity is filled.

  • Volunteers will clean and disinfect high touch surfaces and common areas daily.

  • All of the protocols listed for Phase 2 are to be followed.
  • Participation in Nikkah ceremonies is only limited by the total number of marked spots in the prayer hall and ante room.

  • Protocol changes have been shared with the volunteer teams.
  • Your volunteer lead shall contact you and inform you of the duty schedule.
  • If you have not participated in the Volunteer training / orientation during reopening, please inform your volunteer lead and complete the key principles and Phase 2 protocols review prior to giving duty.

  • Guidelines and requirements around Jamatkhana re-opening may change over time, as we build upon lessons learned and adapt to changing health regulations and the evolving COVID-19 pandemic. Please continue to monitor this web page and official The.Ismaili USA Channels for updates on US Jamatkhana re-openings.

Phase 1 - Jamatkhana Reopening Protocols below

Please take a few minutes to read the contents of this page in detail with your family members. Please check this page frequently, as any changes to Jamatkhana re-opening plans will be updated here. Please refer to President Al-Karim Alidina's re-opening message in English and Vice President Celina Charania Shariff's re-opening message in Gujrati.


  • Austin - Wednesday, October 14, 2020
  • Austin Overflow - Wednesday, October 14, 2020
  • Beaumont - February 10, 2021
  • Corpus Christi - Thursday, October 29, 2020
  • Clear Lake - Sunday, February 21, 2021
  • College Station - Wednesday, March 3, 2020
  • Houston HQ - Tuesday, October 27, 2020
  • Houston Principal - Wednesday, October 21, 2020
  • Houston Principal Overflow (Pioneer Center) - Sunday, November 1, 2020
  • Houston Principal Overflow (Village) - Saturday, October 24, 2020
  • Houston Spring - Sunday, February 21, 2021
  • Katy - Monday, February 22, 2021
  • San Antonio - Saturday, March 6, 2021
  • Sugar Land - Saturday, October 24, 2020

  • Albuquerque - Saturday, January 30, 2021
  • Dallas Headquarters Jamatkhana - Sunday, February 21, 2021
  • Dallas Headquarters Overflow - Friday, February 26,2021
  • Denver - Saturday, February 27, 2021
  • Little Rock - Thursday, February 25, 2021
  • Mid-cities - Monday, March 1, 2021
  • Oklahoma City - Monday, February 22, 2021
  • Plano - Monday, October 26, 2020
  • Tri-cities - Wednesday, March 3, 2021
  • Waco - Wednesday, February 10, 2021

  • Atlanta HQ - Sunday, February 28, 2021
  • Atlanta HQ Overflow (Zyka)- Friday, March 5, 2021
  • Atlanta NE- Saturday, March 6, 2021
  • Atlanta NW - Saturday, March 6, 2021
  • Atlanta South - Saturday, October 31, 2020
  • Birmingham - Sunday, February 28, 2021
  • Chattanooga - Sunday, February 21, 2021
  • Duluth - Saturday, March 6, 2021
  • Knoxville - Sunday, February 21, 2021
  • Memphis - Sunday, February 21, 2021
  • Nashville - Sunday, February 28, 2021
  • Spartanburg - Tuesday, March 16, 2021

  • Albany - Saturday, September 19, 2020
  • Boston - Saturday, September 19, 2020
  • DC - Wednesday, October 21, 2020
  • Edison - Sunday, September 27, 2020
  • Lake Success - Monday, September 28, 2020
  • Manhattan - Thursday, October 1, 2020
  • New York Headquarters - Monday, September 28, 2020
  • Philly - Thursday, October 22, 2020
  • Poughkeepsie - Sunday, September 27, 2020
  • Richmond - Wednesday, October 21, 2020
  • Westport - Monday, March 15, 2020

  • Alameda - Monday, May 10, 2021
  • Bakersfield - Friday, February 19, 2021
  • Inland Empire - Friday, March 5, 2021
  • Las Vegas - Wednesday, March 17, 2021
  • Los Angeles HQ - Tuesday, March 2, 2021
  • Marin - Friday, February 19, 2021
  • Orange County - Sunday, February 21, 2021
  • Phoenix - Tuesday, March 16, 2021
  • Portland - Wednesday, May 12, 2021
  • San Diego - Sunday, February 21, 2021
  • Sacramento - Tuesday, February 16, 2021
  • San Fernando Valley - Tuesday, March 9, 2021
  • San Gabrial Valley - Monday, March 15, 2021
  • Santa Clara Valley - Monday, March 15, 2021
  • Seattle - Tuesday, September 22, 2020
  • Torrance - Monday, March 8, 2021
  • Visalia - Tuesday, March 9, 2021

  • Chicago HQ - Glenview - Wednesday, February 17, 2021
  • Chicago Downtown - Thursday, February 18, 2021
  • Cleveland - Friday, March 5, 2021
  • Detroit - January 29, 2021
  • Kansas - Monday, March 8, 2021
  • Lansing - January 29, 2021
  • Milwaukee - Thursday, March 11, 2021
  • Minneapolis - Monday February 15, 2021
  • Naperville - Tuesday, February 16, 2021

  • Miami HQ - Tuesday, March 2, 2021
  • Ft Lauderdale - Tuesday, March 2, 2021
  • Ocala - Thursday, February 11, 2021
  • Orlando - Thursday, February 18, 2021
  • Tampa - Tuesday, February 16, 2021

All other US Jamatkhanas will remain closed at this time. Also, all in-person RE and ECD centers across the US (including those located at re-opening Jamatkhanas) will continue to remain closed until further notice, while virtual RE and ECD will continue.

Jamatkhana operations will be conducted using the following framework:

  1. Physical Distancing
  2. Personal Hygiene
  3. Personal Responsibility

The ability of Jamatkhanas to open and remain open is dependent on every Jamati member’s cooperation. Only members of the re-opened Jamatkhana should attend that Jamatkhana. Members from other Jamatkhanas should NOT travel to any re-opening Jamatkhana. The capacity and space configurations of each re-opened Jamatkhana are being designed to only accommodate the local Jamat.

Volunteers have been specially trained on new health and safety protocols, and the Jamat is humbly requested to extend their utmost cooperation.

  • All Jamati members 2 years and older will be required to wear a face mask or cloth face covering to enter the Jamatkhana premises, and at all times while inside the Jamatkhana building (including the Prayer Hall) and parking lot.
  • Jamati members are requested to bring a cloth face covering or disposable face mask from home.
  • The face covering can be a disposable face mask or should be a well-fitted tightly woven fabric (linen or cotton) mask made of at least 2 layers that covers your nose and mouth. Please note: a dupatta or scarf covering one's face and mouth is not a sufficient face covering.

  • A contactless health & wellness check will be performed for every Jamati member prior to entering the main entrance of Jamatkhana each day.
  • Temperature Check: Volunteers will conduct a temperature check through a contactless digital thermometer. Anyone with a temperature equal to or over 100.4 degrees fahrenheit will be asked to return home.
  • Symptom Check: Volunteers will ask about each of the following:
  • Have you tested positive for COVID-19 in the last 10 days?
  • Have you been in contact with someone who has tested positive for COVID-19 in the last 14 days?
  • Have you been asked to self-isolate or quarantine by your doctor or a local public health official?
  • Have you traveled out of state or outside the US in the last 14 days?
  • Do you currently have any of the following symptoms: Fever, runny nose/congestion, sore throat, diarrhea, cough, shortness of breath, chills, nausea/vomiting, tiredness, muscle pain/body aches, headache, or loss of smell or taste?

    Note: “Close contact” means any of the following: living in the same household as a person who has tested positive for COVID-19, caring for a person who has tested positive for COVID-19, being within 6 feet of a person who has tested positive for COVID-19 for 15 minutes or more, or coming in direct contact with secretions (e.g., sharing utensils, being coughed on) from a person who has tested positive for COVID-19”
     
  • If the screening identifies any health or safety concerns:
  • The Jamati member will be advised to return home, self-isolate, and contact their physician to find out if they should be tested for COVID-19.
  • Health Board volunteers will also be available to assist, and any Jamati member with health related questions can also call 1-844-55-ACCESS (1-844-552-2237).

  • Physical distancing of at least 6 feet between all individuals should be maintained at all times (the only exception is for those living within the same household).
  • Jamatkhana setup, layout, and operations will be modified to accommodate a contactless experience and flow throughout the premises.
  • Informative signage and markings will be placed throughout the Jamatkhana to assist with physical distancing, seating, and flow.
  • The Jamat is requested to not wait for family members inside common areas and are advised to consider a meeting spot near their vehicle, as possible.
  • No programmatic or social engagements will be held before or after Jamatkhana.
  • The Jamat is requested to leave the Jamatkhana premises upon completion of ceremonies and to not socialize.

  • Hand sanitizer will be available at all entrances and key areas, and the Jamat will be asked to practice good hand hygiene.

  • Volunteers will regularly clean and disinfect high touch surfaces and common areas.

  • Jamatkhanas will operate at a reduced occupancy capacity based on local guidelines, and access to Jamatkhanas will be based on a pre-registration system.

  • The Ismaili App registration feature has been developed to allow re-opening Jamatkhanas to operate at reduced capacity, and to enable each Jamati member the opportunity to participate equitably over a period of time.
  • Please do not attempt to attend Jamatkhana without having a confirmed spot for that particular day, as attendance each day will be limited to those who have registered, confirmed, and present a QR code to attend.
  • Download the The Ismaili App to register to attend Jamatkhana. The registration feature on The Ismaili App will be live after 6 pm CDT on September 15, 2020.
  • Members of the same household are encouraged to register and attend Jamakthana on the same day, if possible.
  • Registration confirmation via the QR code received will be checked at the entrance prior to entry.
  • Jamati members who need assistance with registration should call ACCESS [1-844-552-2237]
  • Follow these steps to register yourself, add family members, set preferences, and confirm/decline confirmations:
     
  • Auto-Assigned to attend Jamatkhana/Advanced Placement
  • Step 1: The primary household member can download The Ismaili App from the Google Play Store or Apple App Store.
    Google Play Store
    Apple App Store
  • Step 2: The primary household member can register for an account.
  • Step 3: Add family members in the same household, including children of all ages.
  • Step 4: Add Jamatkhana attendance preferences for each family member and day(s) of the week you prefer to attend for morning and evening ceremonies.
  • Step 5: Five days prior to an available spot, you will receive an email asking you to Confirm or Decline the spot. If you Confirm, a QR code will be sent to you via email and will also be available in The Ismaili App. If you Decline or do not respond 24 hours prior to your auto-assigned day, then the spot will be made available to other Jamati members. If you are unable to attend at your scheduled time, please select Decline so that another Jamati member may attend.
  • Same Day Scheduling
  • If you and your family are not scheduled for a particular day, but would like to attend that day, click on “schedule now.” For this option, you will be allowed to schedule yourself and your family to attend Jamatkhana ceremonies for that very same day, if space is available.
  • In the app, if you see ‘open available’ spots for today, you can click on “schedule now” and reserve your spot for the same day. These same-day spots are on a first come, first served basis and only available, if someone has declined or has not accepted the available spot.

This section provides important information, guidelines and procedures to attend Jamatkhana. Please follow ALL guidelines listed below and directions given by volunteers.

  • Ensure you have downloaded The Ismaili App and registered for an account.
  • Carefully consider if you have an elderly family member or a family member with any underlying medical conditions in your household when making a decision on whether to attend.
  • Please attend a Jamatkhana re-opening orientation session (designed for your specific Jamatkhana) with your family members.

  • Be sure you have received a registration confirmation and QR code for all individuals planning to attend.
  • Review Health & Wellness Entry Protocol questions. It is a good practice to take your temperature before leaving home, and if elevated above 100.4, stay home.
  • Bring face coverings.
  • Bring your tasbih.
  • Avoid bringing unnecessary personal items (bags, coats, backpacks, etc.).
  • Do not bring/return any reusable nandi bags or plates/dishes.
  • Give yourselves sufficient time to arrive to go through the registration check-in and the Health & Wellness screening process.
  • Jamati members requiring physical assistance or wheelchairs are requested to bring their own wheelchairs from home and be accompanied by a family member who can assist, when possible.

  • Follow the direction of volunteers.
  • Remain in your vehicle until those around your vehicle have cleared and you are able to maintain a physical distance of 6 feet from others while exiting your vehicle. Where possible, skip parking spots while parking your car. Wear a face covering before leaving the vehicle.
  • Ensure young children are accompanied by a parent or a guardian at all times.
  • Avoid socializing and interacting with other Jamati members in the parking lot.
  • If all passengers are able to walk without any difficulties or assistance, park and walk to the entrance of Jamatkhana. Drop-off will be available, wherever possible, for those with limited mobility.
  • Leave non-essential items in the car. Remember to bring your QR code with you.
  • Shuttle Service will not be offered at this time.

  • Maintain 6 feet physical distancing from others outside your household while awaiting your turn for the registration check-in and the Health & Wellness screening process.
  • Individuals from the same household will be screened at the same time.
  • Be prepared for the 4-Step screening process under the Health and Safety Measures section:
  • 1. Check Registration Confirmation via the QR code.
  • 2. Face Covering Check.
  • 3. Temperature Check.
  • 4. Symptom Check.
  • We humbly seek the Jamat’s patience, understanding, and cooperation with the volunteers during the screening process.

  • Use hand sanitizer placed outside the shoe area before entering the prayer hall.
  • Sit on designated marked circular spots and follow the signage and markings to safely manage flow.
  • The Jamat is requested to take the next available empty marked circular spot in the prayer hall, to reduce unnecessary movement. Once a Jamati member is seated inside the prayer hall, they should remain there and refrain from moving to another spot.
  • Markings on the floor will help guide the Jamat on flow and seating.
  • Dua Karavi and other ceremonies will be facilitated row by row at the direction of volunteers.
  • The Jamat should not wear gloves. Hand sanitizing stations will be available for use in Jamatkhana.
  • Water stations or water fountains will not be operational; however, individual water bottles will be available upon request.
  • Disposable shoe tokens will be implemented with a shoe company to ensure a contactless experience in the shoe area.

  • Please do not socialize or congregate inside the Jamatkhana building or parking lot and please follow the volunteers directions in exiting the Jamatkhana building as soon as Jamati ceremonies conclude.
  • Upon departure from Jamatkhana, families are asked to meet at their vehicle or another identified family reunification spot outside the building.
  • Jamati members waiting for pick-up are asked to maintain 6 feet physical distance.


  • The CDC continues to advise that older adults, especially those over the age of 65, and anyone with underlying medical conditions (cancer, chronic kidney disease, chronic lung disease, weakened immune system, obesity, heart disease, sickle cell disease, and type 2 diabetes) are at an increased risk of severe illness from COVID-19 and are, therefore, considered high-risk groups.
  • Jamati members who fall in one of the high-risk groups or those that share a household with individuals who belong to any high-risk group(s) or have an elderly Jamati member in their household are asked to assess their own situation and level of risk, and should carefully consider their unique circumstances when making a decision on whether to attend Jamatkhana.

  • Physical Distancing
  • Personal Hygiene
  • Personal Responsibility
  • Prompt the Jamat
  • Politeness in attitude

  • Duties will not be assigned for those under the age of 18, over the age of 65, and expecting mothers.
  • Volunteers should arrive for duty only if they are assigned duty for that day.
  • Volunteers should practice all guidelines in the health and safety measures section.
  • Any volunteer who does not feel comfortable giving duty should not feel obligated to do so.

  • Your Jamatkhana Lead will contact you and inform you about your duty schedule.

  • Your local volunteer leadership will conduct a training overview for all volunteers on modificted operational procedures and protocols.

Temporary modifications and comprehensive protocols have been developed to protect the health and safety of all attendees and volunteers during Bay’ah and Nikkah ceremonies. We request the utmost cooperation and compliance from all attendees with the following guidelines:

  • Until further notice, no more than a maximum of 25 individuals may attend the ceremony.
  • Please observe all recommendations and guidelines set forth by the government and public health authorities and maintain 6 feet or more of physical distancing at all times from any individuals not from your immediate household.
  • Please wear a face coverings at all times while on Jamatkhana premises from the time of exiting a vehicle to enter Jamatkhana until you return to your vehicle after the ceremonies. All attendees are requested to bring and wear their own face coverings (with the exception of those under age 2).
  • Please leave all extra belongings in your car, and minimize the number of items brought inside the Jamatkhana premises.
  • A contactless symptom-check and temperature screening will be performed for all attendees prior to entering the main doors of the Jamatkhana premises. We ask for your patience and cooperation with all volunteer directions during the screening process.

    Health and Safety Measures section above applies for attendees and volunteers.
     
  • Hand sanitizer will be available for attendees at the entrances and exits. Please use hand sanitizers upon entry and exit from the Jamatkhana premises.
  • Floor and seating markings will be in place to ensure all attendees maintain physical distancing while seated for the ceremonies. Volunteers will be on site to assist and guide.
  • To maintain physical distancing, volunteers will not approach attendees to offer assistance unless requested by the attendee or family member. We ask that anyone needing physical assistance be accompanied by a family member. We also ask that any required wheelchair for an attendee be brought from home.


The CDC continues to recommend that anyone over the age of 65 and anyone with underlying medical conditions (ex: cancer, chronic kidney disease, chronic lung disease, weakened immune system, obesity, heart disease, sickle cell disease, and type 2 diabetes) should consider their individual risk and circumstances before attending any gatherings.


  • Guidelines and requirements around Jamatkhana re-opening may change over time, as we build upon lessons learned and adapt to changing health regulations and the evolving COVID-19 pandemic. Please continue to monitor this page and official The.Ismaili USA Channels for updates on US Jamatkhana re-openings.
     

 

  • Where can I find out if my Jamatkhana is re-opening?
  • Please visit https://the.ismaili/usa/reopening for up to date information on Jamatkhana re-openings.
     
  • Do I have to wear a face covering?
  • Yes. All Jamati members 2 years and older will be required to wear a cloth face covering or face covering to enter the Jamatkhana premises, and at all times while inside the Jamatkhana building (including Prayer Hall) and parking lot.
     
  • Does my child have to wear a face covering?
  • All Jamati members 2 years and older will be required to wear a cloth face covering or face covering to enter the Jamatkhana premises, and at all times while inside the Jamatkhana building (including Prayer Hall) and parking lot.
     
  • Can I come to Jamatkhana if I am not feeling well?
  • Please avoid coming to Jamatkhana if you currently have any of the following symptoms: fever, runny nose/congestion, sore throat, diarrhea, cough, shortness of breath, chills, nausea/vomiting, tiredness, muscle pain/body aches, headache, or loss of smell or taste.
     
  • I traveled out of the state and/or country, can I attend Jamatkhana in the last 14?
  • Many States have published mandatory quarantine requirements for individuals traveling from certain States or countries. If you have traveled from any of the locations outlined in the State's mandatory quarantine guidelines, please follow the directions of the public health authorities, consult your physician and stay home, do not attend Jamatkhana, and quarantine as required
     
  • I am a first responder and I am exposed to COVID-19 in my job, can I attend Jamatkhana?
  • If you been exposed or come in close contact to someone who has tested positive for COVID-19 in the last 14 days, we kindly request you to please stay home.
     
  • Will every Jamati member be wearing a face covering?
  • Yes, all Jamati members will be requested to wear their face covering at all times.
     
  • Do we have to maintain physical distancing?
  • Yes, we all have a collective responsibility to adhere to health & safety protocols. Please maintain 6 feet between all individuals at all times (the only exception is for those living within the same household). Signage and markings are in place to assist the Jamat and volunteers will be managing flow.
     
  • Will there be organized events before or after Jamatkhana?
  • No programmatic or social engagements will be held before or after Jamatkhana. The Jamat is kindly requested to promptly leave the Jamatkhana premises upon completion of ceremonies and to not socialize or mingle within premises or in parking lot.
     
  • What if I feel sick after I have attended Jamatkhana?
  • If you or a loved one experience symptoms of COVID-19 or test positive for the virus, we request that you promptly consult your primary physician and inform the Aga Khan Health Board by contacting the ACCESS line.
     
  • Do I need to register to attend Jamatkhana?
  • Yes; Jamatkhanas will operate at a reduced occupancy capacity based on local guidelines, and access to Jamatkhanas will be only be permitted based on the pre-registration system. Please do not attempt to attend Jamatkhana without a confirmation.
     
  • How can I register?
  • Download the official The.Ismaili App from Apple Store or Google Play Store. If you already have the Ismaili App, please update it to enable the Registration feature
  • Open the Ismaili App and tap on the “More” button, on the bottom-right corner
  • Primary household member registers their account by tapping on “Jamatkhana Registration” feature
  • Click here for a video tutorial on how to download the app and register.
     
  • What if I do not have a smartphone or have difficulty operating it, how can I register?
  • Please call ACCESS [1-844-552-2237] or iCare Volunteers.
     
  • Will there be temperature checks?
  • Yes. Anyone with a temperature equal to or over 100.4 degrees will be asked to return home.
     
  • If I bring my children, can we sit together?
  • Members of the same gender (and parents/children) from the same household can sit together without physical distancing at the designated spots marked by two seating markers.
     
  • Will wheelchairs be available?
  • Jamati members requiring physical assistance or wheelchairs are requested to bring their own wheelchairs from home and be accompanied by a family member who can assist.
     
  • Will there be water available?
  • No water stations or water fountains will be in use. Water bottles will be available upon request.
     
  • Can I bring my Nandi bags back to Jamatkhana?
  • Please do not bring/return any reusable Nandi bags or plates/dishes/bottles at this time.
     
  • When should I arrive at Jamatkhana?
  • Give yourselves sufficient time to complete the registration check, symptoms check, and temperature check at the Jamatkhana entrance.
     
  • Can I bring by my child / newborn to Jamatkhana?
  • All members of the Jamat should evaluate and carefully consider their personal situation and circumstances before making the decision to attend. Should you choose to bring your newborn/child, kindly ensure they are registered and confirmed.
     
  • Can I feed my child in Jamatkhana?
  • Wearing of face covering at all times is a requirement. Please avoid bringing snacks or other food items.
     
  • Can I take public transportation to Jamatkhana?
  • Yes, you can use public transportation. Please practice social distancing and wearing a face covering while utilizing public transportation. Frequently wash hands with soap and water or use hand sanitizer. Avoid touching eyes, nose, and mouth.
     
  • When will I be notified of confirmation to attend Jamatkhana?
  • Five days prior to an available spot, you will receive an email asking you to Accept or Decline the spot. If you Accept, then a QR code will be shared with you to attend that specific service. If you Decline or do not respond within four days, then the spot will be made available for other Jamati members.
     
  • What if I have accepted and did not receive a QR code?
  • If you have not received the QR code then you are most likely not confirmed to attend that day. Volunteers will have the ability to manually check upon arrival and confirm registration. All Jamati members are encouraged to arrive to Jamatkhana with all materials needed, to ensure speedy processing.
     
  • What if my mother has the QR code, and my father and I have arrived to Jamatkhana early, without her?
  • Members of the same household are requested to come together to avoid confusion or delay. Volunteers will have the ability to manually check your confirmation using your first name, last name, and phone number.
     
  • Will volunteers be offering rides for morning Jamatkhana?
  • As a health and safety precaution, there will be no rides or shuttle services offered. Jamati members are encourage to kindly arrange personal transportation.
     
  • What does the “Schedule Now” function mean on the App?
  • At the start of each day, you can visit the.Ismaili App, and check to see if there are “open available” spots. If space is available for today, you can reserve your spot by tapping “Schedule Now”.