The Jamati institutions are delighted to inform you that the majority of Jamatkhanas across the UK jurisdiction are now open. The decision to reopen our Jamatkhanas has been underpinned by the guidance and grace of Mawlana Hazar Imam, and therefore our every step is taken with careful consideration, as safeguarding the Jamat’s health, safety and wellbeing remains paramount.

Even though societies have reopened, we must remember that the virus and its variants are still prevalent. To mitigate risks, the Jamati institutions will continue to maintain some health and safety precautions in Jamatkhana. Exercising personal care and vigilance is essential for each one of us. 

The Coronavirus Support Helpline will be available to answer queries between 9am - 3pm, Wednesday to Sunday on 020 8191 0911 or at [email protected].

Please note: The guidance and requirements on the reopening of Jamatkhanas is subject to change based on the government and public health guidelines. Any such changes will be communicated via one of the National Council’s official communication channels.

1. Jamatkhana Capacity

What is your Jamatkhana's capacity?

Social distancing within our Jamatkhana’s has been reduced offering more capacity. However, with the virus and its variants still posing risks, the capacity in Jamatkhanas will remain lower than pre-Covid levels until there is further stability in the broader public health situation.

To facilitate equitable access for all, a registration process will be in place on selected peak days for selected Jamatkhana’s. It is important to note that the registration process will vary on some days at certain Jamatkhanas. This is simply to ensure that capacity is not exceeded and that the safety of the Jamat is always maintained.

2. How to video guides

English - UK

 

English - Europe

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Farsi

How to register to attend a permanent JK

How to change your hired hall JK

3. Registration

Do I have to register for Jamatkhana every day?

Registration for most Jamatkhanas will only be required on selected peak days. This will provide the Jamat with increased flexibility, whilst ensuring that our Jamatkhanas continue to remain Covid secure spaces.

  • Jamatkhana  registration process

All members of the Jamat may be required to register for Jamatkhana on Navroz, Imamat Day, Salgirah and Chandraat. The Jamat should continue to check the front page of IIUK for the latest information on registration requirements. You will not be required to register for any other days unless stated on IIUK.

  • No changes

Members of the Jamat wishing to attend any of the following Jamatkhanas should continue to register on all the days they are open: Essen, Frankfurt, Gothenburg, Hamburg, Munich and Stockholm.

How do I register to attend Jamatkhana?

There  are two simple ways to register:

  1. Online at www.iiuk.org
  2. Through The Ismaili app on your smartphone
  3. Via the Helpline on 0208 191 0911

If members of your family do not have online access, please offer them a helping hand to register for Jamatkhana.

The Coronavirus Support Helpline is open from 9am – 3pm, Wednesday to Sunday. Jamati members requiring registration assistance on Monday and Tuesday are kindly requested to contact the respective Mukhi-Kamadias of the Jamatkhana if registration is required.

Please note that registration via the Helpline is only for those with no online access.

There is a designated registration opening time for each Jamatkhana. Please check on the home page of IIUK by selecting the Jamatkhana you wish to attend.

 

Reg

What is the process to register on the IIUK website?

1. Log on to www.iiuk.org and enter your username and password. If you cannot remember your password, please click on ‘forgot your password’ and you will receive an email to reset your details.

2. You will see a drop-down menu which lists all the Jamatkhanas. Select the Jamatkhana that you wish to attend. You may choose any Jamatkhana of your choice.

3. Click on the session you wish to select. Please note that you will be able to book two days in advance. For example, if you wish to attend Jamatkhana on Friday, you will be able to register from Wednesday onwards.

4. You will see a list of names of the people in your household; click on the person you wish to register. You will then see that person’s details, including name, phone number and email address. You will also have the option to register for a chair if required. You will then need to tick the box at the bottom of the page to confirm that the individual you wish to register is in good health.

5. Click on ‘save and next.’ If space is available, you will see a confirmation that the individual is registered to attend Jamatkhana. Click ‘save and next.’ You will be taken back to the list of members of your household where you can register another member of your household, if required.

6. Once you have completed registration, please click on ‘send confirmation email’ and you will receive a confirmation of your registration.

What is the process to register via The Ismaili app?

1. Click on ‘Jamatkhana Registration.’ You will see a drop-down menu which lists all the Jamatkhanas. Select the Jamatkhana that you wish to attend. You may choose any Jamatkhana of your choice.

2. You will see a list of sessions available for registration. Click on the session you wish to select. Please note that you will be able to book two days in advance. For example, if you wish to attend Jamatkhana on Friday, you will be able to register from Wednesday onwards.

3. You will see a list of names of the people in your household; click on the person you wish to register. You will then see the person’s details, including name, phone number and email address. You will also have the option to register for a chair if required. You will then need to tick the box at the bottom of the page to confirm that the individual you wish to register is in good health.

4. Click on ‘save and next.’ If space is available, you will then see a confirmation that the individual is registered to attend Jamatkhana. Click ‘save and next.’ You will then be taken back to the list of members of your household where you can register another member of your household, if required.

5. Once you have completed registration, please click on ‘send confirmation email’ and you will receive confirmation of your registration.

I have registered to attend Jamatkhana but can no longer make it. Do I need to cancel my booking?

Yes. If you are no longer able to attend, please ensure that you cancel your booking as soon as possible, so that other Jamati members may have the opportunity to register and attend.

To cancel you booking on the IIUK website:
Log on to www.iiuk.org. Under ‘Jamatkhana Registration’, you will see a menu for ‘Existing Registration’ which will list the sessions that you are currently registered for.
Click on the session you wish to cancel. You will be able to cancel registration for yourself and members of your household by selecting each individual and clicking the button ‘Remove Registration’.

To cancel your booking on The Ismaili app:
Click on ‘Jamatkhana Registration’ and you will see a menu for ‘Existing Registration’ which will list the sessions that you are currently registered for.
Click on the session you wish to cancel. You will be able to cancel registration for yourself and members of your household by selecting each individual and clicking the button ‘Remove Registration’.

Which Jamatkhanas can I request to attend?

You may choose to register and attend any Jamatkhana of your choice.

Can I register everyone in my household?

 Yes, one person can register everyone in the household.

Do I have to register babies/young children?

Yes, everyone who will be attending Jamatkhana must register to attend - this includes babies and young children.

The date I am registering for is full. What should I do?

We would suggest that you try for another day, check again a little later incase there have been any cancellations or select another Jamatkhana that you may wish to attend.

How many days can I book in advance?

You may register for morning and evening Jamatkhana up to two days in advance. For example, if you would like to attend Jamatkhana on a Friday, you would be able to book from Wednesday onwards.

How many days of Jamatkhana can I register for?

You will be able to book up to three sessions. If you log in to register on Monday, you may register to attend Jamatkhana on Monday, Tuesday and Wednesday, both in the morning and evening, subject to availability.

Will I receive proof of registration?

You may select to receive a confirmation email once you complete your booking.

If you have registered to attend evening Jamatkhana, you will receive a reminder email on the morning of the day that you are booked for.

If you have registered to attend morning Jamatkhana, you will receive an email the night before you are due to attend morning Jamatkhana.

Do I need to bring proof of registration to Jamatkhana?

Yes. When you come to Jamatkhana, you will be asked to show the email confirmation that you received, or you may also show your ID card on The Ismaili app.

Can I come to Jamatkhana and wait to see if there is space?

If  the Jamatkhana that you are attending requires you to register and you have not registered, we would respectfully request you not to attend, as walk-ins will not be permitted. This enables us to ensure that capacity is not exceeded and the Jamats safety is maintained.

I will require a chair; can I request one when registering?

Due  to the capacity restrictions, there are a limited number of chairs in Jamatkhana. When registration is required, please take note of the following:

Jamatkhanas where no chair seating option is offered 

[Brighton, Bristol, Guildford, Hatfield, Manchester, Peterborough, and Stoke-on-Trent]

When registering for the above Jamatkhanas, please select “None” as your seating preference. 

Every effort will be made, subject to availability, to allocate a chair to you.

Jamatkhanas where there are options for selecting a chair seating
Please only select the “Chair Preferred” option if you are unable to sit on the floor. 

Chairs are currently limited. Kindly note that selecting a chair does not guarantee one. 

If you have any other requirements, please contact the respective Jamati Mukhi-Kamadias.

What if I have booked for my entire household, but we will be arriving separately?

This is fine. You may individually show your email confirmation or your ID card on The Ismaili app to confirm your booking.

What if I want to attend morning Jamatkhana?

The registration process is the same for attending Jamatkhana in the morning and evening.

Can I register to attend morning and evening Jamatkhana on the same day?

Yes, you may register to attend morning and evening Jamatkhana on the same day.

How do overseas visitors register for Jamatkhana?

Before attending Jamatkhana, overseas visitors are requested to ensure they have fulfilled the necessary testing and quarantine requirements. Where registration is required, please contact the Jamati Mukhi-Kamadias of the Jamatkhana that you wish to attend. The team will ask you a few questions, and subject to capacity will then register you for Jamatkhana.

4. Arrival and Departure

Before coming to Jamatkhana

▪ If possible and weather permitting, please leave coats at home. If you do bring a coat and are travelling by car, please leave it in the car, if possible.

▪ Do not bring large bags to Jamatkhana as storage facilities will be restricted.

▪ Members of the Jamat are requested to bring their own tasbih.

Parking

  • Please put your face covering on before getting out of your vehicle and leave it on until you return to your vehicle.
  • Please park and walk to the entrance of Jamatkhana, rather than use the drop-off area, if all your passengers are able to walk without any difficulties or assistance.
  • Where possible, drop-off will be available for elderly members of the Jamat or those with limited mobility.
  • Drop-off will be available, wherever possible, for elderly members of the Jamat or those with limited mobility.

Car sharing

Jamati members travelling with people outside of their household or support bubble are advised to:

▪ Try to share with the same people each time.

▪ Maximise distance by sitting behind or side by side.

▪ Wear a face covering where physical distancing is not possible.

▪ Open windows for ventilation.

▪ Wash or sanitise hands when exiting or re-entering vehicle.

▪ The owner of the vehicle should clean their vehicle between journeys, especially high touch areas such as door handles.

Check-in

▪ Please arrive 30 minutes prior to the commencement of evening Jamati ceremonies at the Jamatkhana for which you are registered. Please refer to the Directory of Institutions for the start time of Jamati ceremonies.This will offer you adequate time for check-in.

▪ Members of the Jamat are requested to wear an appropriate face covering which securely covers the nose and mouth, whilst allowing you to breathe comfortably.

▪ If you are attending a Jamatkhana that requires you to register, members of the Jamat will be requested to show their confirmation of registration. Please present a copy of your email confirmation – this can be printed or shown on your smartphone. Alternatively, you may open The Ismaili app, go to your ID card, and present your barcode/QR code.

▪ During check-in, members of the Jamat will be asked to show their confirmation of registration. If you registered online, you may show your confirmation on your smartphone or as a print-out.

▪ Members of the Jamat that have registered via the Helpline will be checked in using their name and phone number.

▪ In some Jamatkhanas, checking-in a large number of Jamati members may take longer. We appreciate the Jamat’s understanding and patience during this process.

▪ Members of the Jamat waiting for screening or check-in are requested to maintain a physical distance from other households.

Entering and Exiting Jamatkhana and the Prayer Hall

▪ Please follow the directions of the volunteers.

▪ Given the limited capacity in Jamatkhanas, other spaces within the building will be set-up and used as second or third prayer halls, where necessary. Once a murid takes their seat inside the prayer hall, they should remain there and refrain from moving to another seat.

▪ Volunteers may guide you to the next available seat in order to limit any unnecessary movement.

Departure

▪ Face coverings should not be removed until you have left the building.

▪ Upon departure from Jamatkhana, murids who are elderly or have limited mobility and are waiting to be picked-up are requested to maintain a physical distance from others.

5. Health and Safety Precautions at Jamatkhana

Health and Safety Precautions at Jamatkhana

Jamati members are requested to review and comply with the following guidance.

  • Please do not attend Jamatkhana if you are:

o Experiencing one or more of the symptoms related to Covid-19 (even if this is mild).
o Self-isolating due to a possible or confirmed case in your household.
o Returning from a country that requires you to quarantine.

It is important that we do not place anyone at risk by your actions.

  • It is mandatory for murids to wear a face covering at all times. Please bring your own face covering to Jamatkhana. Your face covering should securely cover your nose and mouth whilst allowing you to breathe comfortably.

Murids who are exempt from wearing a face covering include:

o Those unable to put on or wear a face covering because of a physical or mental illness, impairment or disability.
o Individuals with respiratory conditions.
o Any persons travelling with someone who relies on lip reading to communicate.
o Children under the age of 11 (5 in Scotland).

  • We request that those exempt from wearing a face covering should wear a face shield.
  • Maintain a safe physical distance of 1 metres with all those outside of your household. Hugging, embracing or any close contact with others must be avoided.
    Maintain a physical distance of 1 metres while seated or in a line. 
  • Entry and exit into the building or prayer hall may be staggered or controlled to ensure physical distancing is maintained. Please remain patient and follow the directions of the volunteers on duty.
  • Hands must be washed with soap and water or please use the hand sanitisers that are available at various points throughout the building. Touching your face should be avoided.
  • Hand hygiene should be performed frequently and as needed, particularly after:

o Entering and exiting the building
o Using the washroom
o Entering and exiting the prayer hall

  • Wara reciters must have their face coverings on at all times, including during their recitation. Reciters should also refrain from touching the microphone. If required, this will be adjusted by one dedicated volunteer.
  • Wara reciters will be required to sit or stand on the markings behind the podium, and where possible, refrain from touching the surfaces on the podium.
  • Access to the lift will be available to Jamati members. However, please ensure that you sanitise your hands before and after using the lift. If any problems arise whilst in the lift, please press the call/alarm button for help as normal. 
  • Please do not bring any food offerings (mehmani) to Jamatkhana.
  • Self-serve water fountains will be closed to minimise cross-contamination. If needed, murids may bring their own water bottles.
  • Please wear your own shoes to access the washrooms.
  • If you have attended Jamatkhana and begin to feel unwell or develop any Covid related symptoms, please seek medical advice or obtain a Covid test through the NHS. If your test comes back positive, you must stay at home and please inform your Jamati Mukhi-Kamadias as well.
  • The Covid-19 vaccine gives you the best protection against the virus. It is important to remember that even if you have been vaccinated, there is a chance that you might still get or spread Covid-19. It is important to always follow the health and safety procedures to keep yourself and others safe at all times.
6. Specific Groups

Children

▪ Children under the age of 11 (5 is Scotland) are not required to wear a face covering.

▪ There will be limited space available in Jamatkhana. Where possible, please consider if you can come to Jamatkhana without a pushchair.

▪ The water fountains will not be available, so you may wish to bring a bottle of water for your child.

▪ Changing facilities, where available, will be in use. Please speak to a volunteer if you need assistance to access these.

▪ Please avoid bringing food to Jamatkhana. If your child does need to have a snack whilst at Jamatkhana, we kindly request you not to share this with others.

▪ Once inside Jamatkhana, please ensure your children remain with you at all times. It is important to follow the physical distancing guidelines and minimise contact with other people.

▪ Please consider the health of your family before coming to Jamatkhana. Children are often asymptomatic carriers of the coronavirus. This means they may be carriers of the virus without displaying any symptoms. If they have come into contact with someone who you suspect may have symptoms of the virus, please call NHS 111 for advice before coming to Jamatkhana.

Vulnerable or Elderly

  • Those that were previously shielding or considered vulnerable should continue to exercise caution and minimise contact with others.
  • Please bring your medication with you as required and carry a bottle of water as well. The water fountains will not be in use.
  • Please remember that although you may have been vaccinated, you may still transmit the virus and there remains a risk of contracting Covid-19 as well.
  • If you feel at all unwell, please stay at home.
  • The Jamatkhana minibuses and mobility buses services are available under the following guidelines:

o All drivers and passengers are required to sanitise their hands prior to entering the bus and wear a face covering at all times.
o Seats will be allocated. For safety reasons, passengers will not be permitted to sit next to each other, unless they are part of the same family or support bubble. Physical distance must still be exercised.
o Windows will be kept open to allow fresh air to circulate.
o The vehicles will be sanitised before and after each use.

  • Those members requiring assistance to walk should be assisted by a family member or by the person bringing them to Jamatkhana.
  • Non-Ismaili carers may continue to bring Jamati members to Jamatkhana. The carer will be required to follow the same procedures as everyone else who enters the building. The volunteers will guide them to a designated waiting space before the ceremonies begin.
7. Volunteers

Who can volunteer during this phase of the reopening of Jamatkhanas?

Given the nature of the duties involved, the importance of adhering to protocols, and the requirement for a full understanding of the significance of the duties, volunteers should be 13 years of age or older.

If you are over the age of 70, or have any underlying health conditions, or have been previously ‘shielding’, we would request you to carefully think about your own health and wellbeing and minimise contact with others. If you feel that you are in good health and still wish to serve, please speak to your Captain to understand the scope and requirements of the duties that currently need to be undertaken.

Can I volunteer if I am not a uniformed volunteer?

Yes - if you meet the above requirements of who can volunteer during this phase. Please contact your local Captain and they will ensure that you have been through the IVC Health and Safety trainings before you commence your duty.

Do volunteers need to undergo screening?

No.

What safety precautions should I take as a volunteer?

▪ Volunteers must wear a face covering at all times and follow the official guidelines for removing the mask after use.

▪ Please avoid shaking hands or any other physical contact.

▪ Volunteers should maintain a physical distance of 1 metre between themselves and others.

▪ If volunteers come across a murid who is ill or not feeling well, they should inform their Captain or Officer immediately.

▪ If at any point while volunteering, you feel uncomfortable or unwell, immediately inform your Captain or Officer and make arrangements to leave. If you develop any of the Covid-19 symptoms, please inform your Captain or Officer immediately, stay at home and self-isolate or if you are seriously unwell, call NHS 111 or dial 999.

▪ Volunteers should minimise the amount of time spent on Jamatkhana premises. Volunteers should only arrive just-in-time for their duties and leave immediately after and not remain on the premises.

▪ If you are taking public transport on your way to Jamatkhana, please ensure that you are wearing a secure face covering, physically distancing from other passengers and observing hand hygiene protocols.

▪ Volunteers should ensure that they are frequently washing their hands or using hand sanitiser; avoiding touching their eyes, nose, and mouth with unwashed hands; and coughing or sneezing into the bend of their arm. Volunteers should wash their hands right after touching frequently touched surfaces.

Should I bring my own mask and gloves?

Volunteers will be provided with a face mask. Wearing gloves is not encouraged generally as they can be a source of infection transmission. However, if required for specific tasks, they will be provided.

Do I need additional training?

Yes, all volunteers will be required to complete their IVC training sessions prior to arriving on site and starting their duty. You may register to access the training modules here.

If I am volunteering outside, can I go inside after my duty?

Yes.

What do I do when I have finished my duty?

Post-volunteering, volunteers should check out with their Captains or Officers and follow the procedures in place to appropriately leave the building. If you develop any of the Covid-19 symptoms, please inform your Captain or Officer immediately, stay at home and self-isolate or if you are seriously unwell, call NHS 111 or dial 999.

8. Communications and Updates

Communications

All official communications about the reopening of Jamatkhanas will be conveyed directly from the Jamati institutions. This page will be updated regularly as further developments are made, and as the guidance evolves. Please only use the official communication channels of the Jamati institutions, which include: The Ismaili website, the Al-Saha bulletin, The Ismaili app, and announcements made in Jamatkhana. We humbly request murids to avoid causing confusion and refrain from circulating any unofficial messages about the reopening of Jamatkhanas.

8 Communications and Updates

Updates

The guidance and requirements on the reopening of Jamatkhanas is subject to change, as we build upon lessons learned and factor in any required changes based on the government and public health guidelines. Any such changes will be conveyed to murids via one of the official communication channels.