The Jamati institutions are delighted to inform you that permanent Jamatkhanas across the UK jurisdiction will start to reopen very soon. 

The decision to reopen is underpinned by the guidance and grace of Mawlana Hazar Imam and therefore every step that we take is with careful consideration, as safeguarding the Jamat’s health, safety and wellbeing remains paramount.

Like many aspects of our lives today, we will all need to make some adjustments that align with the government and public health guidelines. Updates will be posted here.

Please note: The guidance and requirements on the reopening of Jamatkhanas is subject to change based on the government and public health guidelines. Any such changes will be communicated via one of the National Council’s official communication channels.

 

 

1. Jamatkhana Reopening Dates

We are pleased to announce that the following Jamatkhanas will be reopening:

  • Monday 17 May: Birmingham, Darkhana, Leicester, Northwest, South London, South East London and West London
  • Tuesday 18 May: East London, Manchester, North London, Peterborough and Sheffield
  • Friday 21 May: Stoke-on-Trent and Swindon
  • Friday 28 May: Gloucester and Leeds/Bradford
  • Thursday 3 June: Nottingham
  • Friday 4 June: Cardiff

 

Hired Halls
Jamatkhanas that take place in multi-user spaces - i.e. hired halls - will not be reopening until there are further changes in the government’s guidelines. Members who attend these Jamatkhanas or gatherings may register to attend one of the permanent Jamatkhanas allocated below for this interim period.

  • Brighton: South London
  • Bristol: Cardiff, Gloucester or Swindon
  • Cambridge: Milton Keynes or Peterborough
  • Eastbourne/Hastings: South London
  • Glasgow: Edinburgh
  • Guildford: Reading, South London or West London
  • Hatfield: North London or Northwest
  • Newcastle: Leeds/Bradford or Sheffield
  • Northampton: Milton Keynes
  • Oxford: Reading or Swindon
  • South West London: Darkhana, South London or West London

 

The following Jamatkhanas are open:

  • Coventry Jamatkhana
  • Edinburgh Jamatkhana
  • Hamburg Jamatkhana
  • Milton Keynes Jamatkhana
  • Reading Jamatkhana
2. Jamatkhana Capacity

What is your Jamatkhana's capacity?

Due to the government’s physical distancing guidelines, the capacity within our Jamatkhanas will be limited for the time being. Jamatkhanas that take place in hired halls will remain closed until there are further changes in the government’s guidelines, as well as stability in the broader public health situation.

In order to facilitate equitable access for all, a registration process will be used. All Jamati members will be requested to register in advance, if they wish to attend Jamatkhana on a particular day. Only those who have registered and received a confirmation will be eligible to attend Jamatkhana.

3. How to video guides

English - UK

 

English - Europe

German

Arabic

Farsi

How to register to attend a permanent JK

How to change your hired hall JK

4. Registration

How do I register to attend Jamatkhana?

There are three simple ways to register:
1. Online at www.iiuk.org
2. Through The Ismaili app on your smartphone
3. Calling the Coronavirus Support Helpline which is open from 9am - 9pm, seven days a week on 020 8191 0911. Please note that registration via telephone is for members of the Jamat that do not have any online access.

If members of your family do not have online access, please offer them a helping hand to register for Jamatkhana. The instructions are all available on online and on the app.

What is the process to register on the IIUK website?

1. Log on to www.iiuk.org and enter your username and password. If you cannot remember your password, please click on ‘forgot your password’ and you will receive an email to reset your details.

2. If your local Jamatkhana is reopening, you will see an option to select a session. If your regular Jamatkhana takes place in a hired hall and is not currently reopening, you will see a drop-down list of Jamatkhanas which you may select one option from. Please choose a permanent Jamatkhana that is within close proximity to you. Kindly note, the Jamatkhana that use choose to attend will then become your default choice going forward and you will not be able to change this. Once the Covid restrictions are fully lifted, your registration will revert to your normal Jamatkhana.


3. Click on the session you wish to select. Please note that you will be able to book two days in advance. For example, if you wish to attend Jamatkhana on Friday, you will be able to register from Wednesday onwards.

4. You will see a list of names of the people in your household; click on the person you wish to register. You will then see that person’s details, including name, phone number and email address. You will also have the option to register for a chair if required. You will then need to tick the box at the bottom of the page to confirm that the individual you wish to register is in good health.

5. Click on ‘save and next.’ If space is available, you will see a confirmation that the individual is registered to attend Jamatkhana. Click ‘save and next.’ You will be taken back to the list of members of your household where you can register another member of your household, if required.

6. Once you have completed registration, please click on ‘send confirmation email’ and you will receive a confirmation of your registration.

What is the process to register via The Ismaili app?

1. Click on ‘Jamatkhana Registration.’ You will see a list of sessions available for registration. If your local Jamatkhana is reopening, you will see an option to select a session. If your regular Jamatkhana takes place in a hired hall and is not currently reopening, you will see a drop-down list of Jamatkhanas which you may select one option from. Please choose a permanent Jamatkhana that is within close proximity to you. Kindly note, the Jamatkhana that use choose to attend will then become your default choice going forward and you will not be able to change this. Once the Covid restrictions are fully lifted, your registration will revert to your normal Jamatkhana.

2. Click on the session you wish to select. Please note that you will be able to book two days in advance. For example, if you wish to attend Jamatkhana on Friday, you will be able to register from Wednesday onwards.

1. You will see a list of names of the people in your household; click on the person you wish to register. You will then see the person’s details, including name, phone number and email address. You will also have the option to register for a chair if required. You will then need to tick the box at the bottom of the page to confirm that the individual you wish to register is in good health.

2. Click on ‘save and next.’ If space is available, you will then see a confirmation that the individual is registered to attend Jamatkhana. Click ‘save and next.’ You will then be taken back to the list of members of your household where you can register another member of your household, if required.

3. Once you have completed registration, please click on ‘send confirmation email’ and you will receive confirmation of your registration.

I have registered to attend Jamatkhana but can no longer make it. Do I need to cancel my booking?

Yes. If you are no longer able to attend, please ensure that you cancel your booking as soon as possible, so that other Jamati members may have the opportunity to register and attend.

To cancel you booking on the IIUK website:
Log on to www.iiuk.org. Under ‘Jamatkhana Registration’, you will see a menu for ‘Existing Registration’ which will list the sessions that you are currently registered for.
Click on the session you wish to cancel. You will be able to cancel registration for yourself and members of your household by selecting each individual and clicking the button ‘Remove Registration’.

To cancel your booking on The Ismaili app:
Click on ‘Jamatkhana Registration’ and you will see a menu for ‘Existing Registration’ which will list the sessions that you are currently registered for.
Click on the session you wish to cancel. You will be able to cancel registration for yourself and members of your household by selecting each individual and clicking the button ‘Remove Registration’.

Which Jamatkhanas can I request to attend?

If you attend a permanent Jamatkhana, you can only register to attend this Jamatkhana.

If you normally attend a Jamatkhana that is held in a hired hall, you will be presented with a list of options when are registering to attend Jamatkhana. Please choose a permanent Jamatkhana that is within close proximity to you. The option that you select will become your default Jamatkhana for both morning and evening sessions, during this interim period and you will not be able to change this. Once the Covid restrictions are fully lifted, your registration will revert to your normal Jamatkhana.

This process helps us to manage the space restrictions and ensures that every murid has the option to access a Jamatkhana.

Can I register everyone in my household?

 Yes, one person can register everyone in the household.

Do I have to register babies/young children?

Everyone who will be attending Jamatkhana must register to attend as there will be a limit to the number of people able to attend Jamatkhana. This includes babies and young children

The date I am registering for is full. What should I do?

We would suggest that you try for another day or check back online later, if appropriate, in case there has been any cancellations.

How many days can I book in advance?

You will be able to register for Jamatkhana up to two days in advance, inclusive of the day you wish to attend. For example, if you would like to attend Jamatkhana on a Friday, you would be able to book from Wednesday onwards.

How many days of Jamatkhana can I register for?

You will be able to book up to three sessions. If you log in to register on Monday, you may register to attend Jamatkhana on Monday, Tuesday and Wednesday, both in the morning and evening, subject to availability.

Will I receive proof of registration?

You may select to receive a confirmation email once you complete your booking.

If you have registered to attend evening Jamatkhana, you will receive a reminder email on the morning of the day that you are booked for.

If you have registered to attend morning Jamatkhana, you will receive an email the night before you are due to attend morning Jamatkhana.

Do I need to bring proof of registration to Jamatkhana?

Yes. When you come to Jamatkhana, you will be asked to show the email confirmation that you received, or you may also show your ID card on The Ismaili app.

Can I come to Jamatkhana and wait to see if there is space?

If you have not registered to attend Jamatkhana, we would respectfully request you not to attend, as walk-ins will not be permitted. Everyone who would like to attend Jamatkhana must register in advance. This process helps to ensure that there is adequate space to keep the Jamat safe at all times.

I will require a chair; can I request one when registering?

Yes. You can request a chair when registering for Jamatkhana, but please bear in mind there are a limited number of chairs, and less than before, so you are advised to book early.

What if I have booked for my entire household, but we will be arriving separately?

If necessary, you may arrive separately, and then individually show the email confirmation or The Ismaili app to confirm your booking.

What if I want to attend morning Jamatkhana?

The registration process is the same for attending Jamatkhana in the morning and evening.

Can I register to attend morning and evening Jamatkhana on the same day?

Yes, you may register to attend morning and evening Jamatkhana on the same day.

5. Arrival and Departure

Before coming to Jamatkhana

▪ If possible and weather permitting, please leave coats at home. If you do bring a coat and are travelling by car, please leave it in the car, if possible.

▪ Do not bring large bags to Jamatkhana as storage facilities will be restricted.

▪ Members of the Jamat are requested to bring their own tasbih.

Parking

▪ Please remain in your vehicle until those around you have cleared and you are able to maintain a physical 2 metre distance from others after exiting.

▪ Please put your face covering on before getting out of your vehicle and leave it on until you return to your vehicle.

▪ Please park and walk to the entrance of Jamatkhana, rather than use the drop-off area, if all your passengers are able to walk without any difficulties or assistance.

▪ Where possible, drop-off will be available for elderly members of the Jamat or those with limited mobility.

▪ Drop-off will be available, wherever possible, for elderly members of the Jamat or those with limited mobility.

Car sharing

It is advisable that members of the Jamat do not car share. Jamati members travelling with people outside of their household or support bubble are advised to:

▪ Try to share with the same people each time.

▪ Maximise distance by sitting behind or side by side.

▪ Wear a face covering where physical distancing is not possible.

▪ Open windows for ventilation.

▪ Wash or sanitise hands when exiting or re-entering vehicle.

▪ The owner of the vehicle should clean their vehicle between journeys, especially high touch areas such as door handles.

Check-in

▪ Please arrive 45 minutes prior to the commencement of evening Jamati ceremonies at the Jamatkhana for which you are registered. This will offer you adequate time for check-in, screening and to hear the announcement regarding changes to Jamatkhana practices prior to the start of Jamati ceremonies.

▪ Members of the Jamat are requested to wear an appropriate face covering which securely covers the nose and mouth, whilst allowing you to breathe comfortably.
▪ During check-in, members of the Jamat will be asked to show their confirmation of registration. If you registered online, you may show your confirmation on your smartphone or as a print-out.

▪ Members of the Jamat that have registered via the Helpline will be checked in using their name and phone number.

▪ The arrival time of every Jamati member will be logged for NHS Test and Trace purposes.

▪ In some Jamatkhanas, screening and checking-in a large number of Jamati members may take longer. We appreciate the Jamat’s understanding and patience during this process.

▪ Members of the Jamat waiting for screening or check-in are requested to maintain a physical distance of 2 metres from other households.

Screening

In order to keep the Jamat safe, every murid will be screened upon arrival by a volunteer. This will include:

▪ Ensuring that your face covering is securely on. If not, you will be provided with a disposable face mask.

▪ The temperature of every murid will be checked.

o Anyone with a temperature reading of 37.8°C or greater will be asked to step aside for 5 minutes. Your temperature will then be rechecked, and you will be screened for further symptoms, or where necessary, NHS 111 will be called for further guidance. During this process, your entire household/support bubble will need to remain with you.  

o If you continue to have a high temperature during the second reading, you and your entire household/support bubble will be advised to return home and self-isolate, seek further medical advice or get tested for Covid-19. We humbly request your cooperation as we cannot place other Jamati members at risk.

Entering and Exiting Jamatkhana and the Prayer Hall

▪ A one-way flow system will be in place throughout Jamatkhana. In order to reduce congestion, wherever possible, the Jamat will be asked to enter through one door and exit through another.

▪ For Jamatkhanas that only have one entrance and where separate entrance and exits are not possible, Jamati members may be asked to wait until the entrance/exit way is clear before proceeding.

▪ Wherever possible, a self-service system will be in place for the cloakroom and shoe area. Volunteers may request murids to wait until the area is clear.

▪ Physical distancing measures will apply in the washrooms too. Jamati members may be asked to wait until the area is clear.

▪ Given the limited capacity in Jamatkhanas, other spaces within the building will be set-up and used as second or third prayer halls, where necessary.  Once a murid takes their seat inside the prayer hall, they should remain there and refrain from moving to another seat.

▪ Volunteers will guide you to the next available seat in order to limit any unnecessary movement.

Departure

▪ No socialising or gatherings should take place inside Jamatkhana.

▪ The Jamat is requested not to congregate outside Jamatkhana or in the car park area.

▪ Face coverings should not be removed until you have left the building.

▪ Upon departure from Jamatkhana, murids who are elderly or have limited mobility and are waiting to be picked-up are requested to maintain a 2-metre distance from others.

6. Health and Safety Precautions at Jamatkhana

Health and Safety Precautions at Jamatkhana

Jamati members are requested to review and comply with the following guidance.

  • Please do not attend Jamatkhana if you are:

o Experiencing one or more of the symptoms related to Covid-19 (even if this is mild).
o Self-isolating due to a possible or confirmed case in your household.
o Being asked to isolate by NHS Test and Trace.
o Returning from a country that requires you to quarantine.

Please consider the Jamats wellbeing and refrain from placing anyone at risk by your actions.

  • It is mandatory for murids to wear a face covering at all times. Please bring your own face covering to Jamatkhana. Your face covering should securely cover your nose and mouth whilst allowing you to breathe comfortably.

o Children under the age of 4 are not required to wear a face covering.
o Children aged 4-11 are encouraged to wear a face covering subject to parental assessment.

Murids who are exempt from wearing a face covering include:

o Those unable to put on or wear a face covering because of a physical or mental illness, impairment or disability.
o Individuals with respiratory conditions.
o Any persons travelling with someone who relies on lip reading to communicate.

  • Maintain a safe physical distance of 2 metres with all those outside of your household. Hugging, embracing or any close contact with others must be avoided.
     
  • Maintain a physical distance of 2 metres while seated or in a line. Please follow the markings, signs and instructions of the volunteers.
     
  • Entry and exit into the building or prayer hall may be staggered or controlled to ensure physical distancing is maintained. Please remain patient and follow the directions of the volunteers on duty.
     
  • Hands must be washed with soap and water or please use the hand sanitisers that are available at various points throughout the building. Touching your face should be avoided.
     
  • Hand hygiene should be performed frequently and as needed, particularly after:

o Entering and exiting the building
o Exiting the cloakroom and shoe area
o Using the washroom
o Wara recitation, and
o Entering and exiting the prayer hall

  • Wara reciters must have their face coverings on at all times, including during the recitation. Reciters should also refrain from touching the microphone. If required, this will be adjusted by one dedicated volunteer.
     
  • Wara reciters will be required to sit or stand on the markings behind the podium, and where possible, refrain from touching the surfaces on the podium.
     
  • Access to the lift will be available to Jamati members. Volunteers will be cleaning the high-touchpoint areas of the lift at various intervals. However, please ensure that you sanitise your hands before and after using the lift. If any problems arise whilst in the lift, please press the call/alarm button for help as normal. Once the problem has been resolved, the lift will be cleaned before it goes back into operation – there may be a short wait for those who are waiting to use the lift.
     
  • Please do not bring any food offerings (mehmani) to Jamatkhana.
     
  • Self-serve water fountains will be closed to minimise cross-contamination. If needed, murids may bring their own water bottles.
     
  • Please wear your own shoes to access the washrooms.
     
  • If you have attended Jamatkhana in the last two weeks and begin to feel unwell or develop any Covid related symptoms, please seek medical advice or obtain a Covid test through the NHS. If your test comes back positive, you must stay at home and please inform your Jamati Mukhi-Kamadias as well.
     
  • The Covid-19 vaccine gives you the best protection against the virus. It is important to remember that even if you have been vaccinated, there is a chance that you might still get or spread Covid-19. It is important to always follow the health and safety procedures to keep yourself and others safe at all times.
7. Specific Groups

Children

▪ Children under the age of 4 are not required to wear a face covering; children aged 4-11 are encouraged to wear a face covering subject to parental assessment.

▪ There will be limited space available in Jamatkhana. Where possible, please consider if you can come to Jamatkhana without a pushchair.

▪ The water fountains will not be available, so you may wish to bring a bottle of water for your child.

▪ Changing facilities, where available, will be in use. Please speak to a volunteer if you need assistance to access these.

▪ Please avoid bringing food to Jamatkhana. If your child does need to have a snack whilst at Jamatkhana, we kindly request you not to share this with others.

▪ Once inside Jamatkhana, please ensure your children remain with you at all times. It is important to follow the physical distancing guidelines and minimise contact with other people.

▪ Please consider the health of your family before coming to Jamatkhana. Children are often asymptomatic carriers of the coronavirus. This means they may be carriers of the virus without displaying any symptoms. If they have come into contact with someone who you suspect may have symptoms of the virus, please call NHS 111 for advice before coming to Jamatkhana.

Vulnerable or Elderly

  • Whilst we are delighted that Jamatkhanas are reopening and shielding has ended, we would advise those that were previously shielding or considered vulnerable, to continue exercising caution and minimise contact with others.
     
  • Consider only coming to Jamatkhana on quieter days.
     
  • Please bring your medication with you as required and carry a bottle of water as well. The water fountains will not be in use.
     
  • Please remember that although you may have been vaccinated, you may still transmit the virus and there remains a risk of contracting Covid-19 as well.
     
  • If you feel at all unwell, please stay at home.
     
  • Members living in a care or nursing home should not attend Jamatkhana at this time.
     
  • Due to the risk of infection and the close proximity of passengers, the Jamatkhana vans and mobility buses will not be in operation.
     
  • Those members requiring assistance to walk should be assisted by a family member or by the person bringing them to Jamatkhana. Where no family member is available, one dedicated volunteer will be allocated to assist the Jamati member from entry to exit.
     
  • Non-Ismaili carers may continue to bring Jamati members to Jamatkhana. The carer will be required to follow the same procedures as everyone else who enters the building. The volunteers will guide them to a designated waiting space before the ceremonies begin.
8. Volunteers

Who can volunteer during this phase of the reopening of Jamatkhanas?

Given the nature of the duties involved, the importance of adhering to protocols, and the requirement for a full understanding of the significance of the duties, volunteers should be 13 years of age or older.

If you are over the age of 70, or have any underlying health conditions, or have been previously ‘shielding’, we would request you to carefully think about your own health and wellbeing and minimise contact with others. If you feel that you are in good health and still wish to serve, please speak to your Captain to understand the scope and requirements of the duties that currently need to be undertaken.

Can I volunteer if I am not a uniformed volunteer?

Yes - if you meet the above requirements of who can volunteer during this phase. Please contact your local Captain and they will ensure that you have been through the IVC Health and Safety trainings before you commence your duty.

Do volunteers need to undergo screening?

Yes, volunteers must take the pre-screening questionnaire as required by all during the Jamatkhana registration process, regardless of whether they are volunteering indoors or outdoors. Questions will include whether the volunteer is experiencing any Covid-19 related symptoms, has had a recent positive test result, has had recent exposure to someone with Covid-19 without PPE, or has recently travelled outside of the country.

What safety precautions should I take as a volunteer?

▪ Volunteers must wear a face covering at all times and follow the official guidelines for removing the mask after use.

▪ Please avoid shaking hands or any other physical contact.

▪ Volunteers should maintain a physical distance of 2 metres between themselves and others.

▪ If volunteers come across a murid who is ill or not feeling well, they should inform their Captain or Officer immediately.

▪ If at any point while volunteering, you feel uncomfortable or unwell, immediately inform your Captain or Officer and make arrangements to leave. If you develop any of the Covid-19 symptoms, please inform your Captain or Officer immediately, stay at home and self-isolate or if you are seriously unwell, call NHS 111 or dial 999.

▪ Volunteers should minimise the amount of time spent on Jamatkhana premises. Volunteers should only arrive just-in-time for their duties and leave immediately after and not remain on the premises.

▪ If you are taking public transport on your way to Jamatkhana, please ensure that you are wearing a secure face covering, physically distancing from other passengers and observing hand hygiene protocols as per the government guidance.

▪ Volunteers should ensure that they are frequently washing their hands or using hand sanitiser; avoiding touching their eyes, nose, and mouth with unwashed hands; and coughing or sneezing into the bend of their arm. Volunteers should wash their hands right after touching frequently touched surfaces.

Should I bring my own mask and gloves?

Volunteers will be provided with a face mask. Wearing gloves is not encouraged generally as they can be a source of infection transmission. However, if required for specific tasks, they will be provided.

Do I need additional training?

Yes, all volunteers will be required to complete their IVC training sessions prior to arriving on site and starting their duty. You may register to access the training modules here.

If I am volunteering outside, can I go inside after my duty?

Outdoor volunteers should not enter the premises unless they are being escorted by or upon the request of a Captain, Vice-Captain or Officer as long as the maximum capacity is not maximised, and the appropriate pre-screening has taken place.

What do I do when I have finished my duty?

Post-volunteering, volunteers should check out with their Captains or Officers and follow the procedures in place to appropriately leave the building. If you develop any of the Covid-19 symptoms, please inform your Captain or Officer immediately, stay at home and self-isolate or if you are seriously unwell, call NHS 111 or dial 999.

9. Communications and Updates

Communications

All official communications about the reopening of Jamatkhanas will be conveyed directly from the Jamati institutions. This page will be updated regularly as further developments are made, and as the guidance evolves. Please only use the official communication channels of the Jamati institutions, which include: The Ismaili website, the Al-Saha bulletin, The Ismaili app, and announcements made in Jamatkhana. We humbly request murids to avoid causing confusion and refrain from circulating any unofficial messages about the reopening of Jamatkhanas.

Updates

The guidance and requirements on the reopening of Jamatkhanas is subject to change, as we build upon lessons learned and factor in any required changes based on the government and public health guidelines. Any such changes will be conveyed to murids via one of the official communication channels.