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Our unconscious biases can, and regularly do, conflict with our conscious opinions.

Do you ever wonder why we think it’s important to make a good first impression? Or why we are drawn to like-minded people? The answer lies in the role of unconscious bias and how quickly we make judgments about each other. On day three of Mediation Week, we find out how to recognise and counter hidden biases.

The National Conciliation and Arbitration Board for the United Kingdom invites the Jamat to celebrate Conflict Resolution Day 2018 by attending an evening discussion on the "Tradition of Mediation in Islam".

In recent years, the approach to conflict resolution has shifted from a traditional “facilitative” approach to a more “transformative” approach, which focuses on empowering disputants to interact with one another by better understanding and recognising each other’s needs and interests.

Mediation Week is recognised in countries around the world every October to highlight the value of Alternative Dispute Resolution (ADR) as a constructive and cost-effective alternative to litigation. To mark the occasion, the Aga Khan International Conciliation and Arbitration Board (ICAB) have prepared a series of articles to share their insights. On day one, we look at the ethical underpinnings and best practice in the field of mediation and dispute resolution.

By allowing people to tell their story and listening to them properly, we validate them and their life experiences.

How many times have you looked at a family member or a colleague, and wondered whether they are really listening or have really understood what you just said? On day two of Mediation Week, we learn about listening to acknowledge and better understand one another.

The Aga Khan Conciliation and Arbitration Board for the Democratic Republic of Congo ("NCAB DRC") is comprised of 7 volunteer mediators.