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Effective listening can be powerful. It demonstrates empathy, understanding, compassion, and most importantly, it shows care for what someone is saying. Active listening is not only a vital skill to help manage conflict, it can also help to improve our day-to-day interactions. On day five of Mediation Week, we explore the power of effective listening and the role of empathy in mediation.

We often hear of the need to employ best practice in our daily lives, not least when serving the community. On day four of Mediation Week, we learn about the type of training that Conciliation and Arbitration Board (CAB) members receive, and how CABs use best practice in their training to assist parties with resolving disputes.

Confidentiality is the foundation of the mediation process. But, what does it mean, and what information is considered to be confidential? On day three of Mediation Week, we learn about the role of confidentiality and why it is important to the mediation process.

The CAB system goes beyond just resolving disputes, and focuses in a broader sense on restoring harmony and unity in relationships.

Have you considered mediation? Mediation is a voluntary and confidential process in which a neutral third-party assists disputing parties to reach their own settlement. On day two of Mediation Week, we learn about mediation and how it can help to resolve a dispute in a peaceful and cost-effective manner.

Mediation provides an ideal environment for an honest dialogue that can lead to apology and forgiveness.

Mediation Week is recognised in countries around the world every October to highlight the value of Alternative Dispute Resolution (ADR) as a constructive and cost-effective alternative to litigation. This year, the Ismaili International Conciliation and Arbitration Board (ICAB) have prepared a series of videos that provide information about mediation and the CAB system, as well as other areas of mediation and conflict management. On day one of Mediation Week, we learn about the CAB system and its role in helping to improve the quality of life of members of the Jamat and beyond. 

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