Video: The power of listening and the role of empathy in mediation

Effective listening can be powerful. It demonstrates empathy, understanding, compassion, and most importantly, it shows care for what someone is saying. Active listening is not only a vital skill to help manage conflict, it can also help to improve our day-to-day interactions. On day five of Mediation Week, we explore the power of effective listening and the role of empathy in mediation.