Below is a compilation of resources on the Conciliation and Arbitration Boards around the world.

Submitting a case for mediation services

The following two forms are required in order to request mediation services from CAB:

CAB Personal Details Form (PDF)

CAB Submission for Mediation (PDF)


Rules for Mediation and Conciliation Proceedings

The Rules for Mediation and Conciliation Proceedings serve as guiding principles with the objective to achieve an amicable and mutually acceptable resolution of disputes, through a confidential process, and with the assistance of the Conciliation and Arbitration Boards.

Rules for Mediation and Conciliation Proceedings (PDF)



Peaceful Resolution of Conflicts and the Celebration of Mediation Week (October 2018) - This article explores the Islamic ethical underpinnings of resolving conflcits in a peacful manner along with best practices in the field of mediation and dispute resolution.

The Art of Listening: Can you hear me now? (October 2018) - How many times have you looked at a family member or a colleague and wondered whether they are really listening or have really understood what you just said? This article focuses on listening to acknowledge and understanding one another better.

Becoming Conscious of your Unconscious Bias (October 2018) - Do you ever wonder why we think it’s important to make a good first impression? Or why we are drawn to like-minded people? The answer lies in the role of unconscious bias and how quickly we make judgments about each other. This article explores how to recognise and counter hidden biases.

Revenge or Restore? Effective Conflict Resolution (October 2018) - As a faith community, we are guided by ethical principles that bind us together regardless of our different cultures, experiences, and expectations. These include compassion, kindness, integrity, dignity, and honesty. This article explores how these principles can apply in restoring peace in our relationships.

The Potential of Apology: Forgive to be Forgiven (October 2018) - At its essence, forgiveness provides an opportunity to create a new story. While it does not negate accountability, it can in fact empower individuals. This article explroes the power of an apology and forgiveness in conflict resolution.

Teaching Children the Skills to Resolve Conflicts (October 2018) - Events that occur in childhood can shape how individuals deal with situations throughout their lives. This article explores why it is important for children and young adults to develop peace-keeping skills, in order to grow into empathetic and ethical leaders of the future.


Informational Materials

CAB Informational Brochure (Arabic, Portuguese, Urdu, Gujarati, Tajik, French, and Farsi)

CAB USA Marital Harmony Booktlet

CAB USA Brochure, Partnership Planning (PDF)

ACResolution, A Holistic Approach to Dispute Resolution: The Experiences of the Shia Ismaili Muslim Conciliation and Arbitration Boards in North America (PDF) (September 2016)

Chicago Daily Law Bulletin, A modern, worldwide dispute resolution system inspired by Islam (PDF) (April 6, 2016)

Dallas Bar Association, Alternative Dispute Resolution Section, The Additional Benefits of Community-Based Mediation (PDF) (August 15, 2017)

The Ismaili United Kingdom, Winter 2016, Knowledge and Intellect in Dispute Prevention (PDF)

The Ismaili United Kingdom, Winter 2015, Voice of the Child (PDF)

The Ismaili United Kingdom, Summer 2016, Encompassing Cross Cultural Mediation: Mediation and Conciliation Training Programme (PDF)

The Ismaili United Kingdom, Summer 2017, Ethics in Dispute Resolution (PDF)

Mediation Infographic (PDF) - English

Mediation Infographic (PDF) - Francais